Shipping policy

Order Processing Time
All orders are processed within 2 to 3 business days after the order is placed. Orders are not processed or shipped on weekends or public holidays. In case of a high volume of orders or unforeseen delays, processing times may be extended. If there is a significant delay in the shipment of your order, we will contact you via email.

Shipping Origin
Orders are shipped from international warehouses depending on product availability and customer location.

Shipping Time
Once your order has been processed, the estimated delivery time is 6 to 9 business days. This timeframe is an estimate and begins from the date of shipment, not the date of order. Delivery times may vary depending on destination, customs processing, and local courier conditions. All delivery times are estimates and may vary depending on external factors outside of our control.

Total Delivery Time
The total estimated delivery time (processing + shipping) is approximately 8 to 12 business days.

Customs and Import Fees
Customers are responsible for any customs fees, import taxes, or additional charges that may apply depending on the destination country. These charges are not included in the product price or shipping cost.

Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 48 hours to become active.

Delays
Delivery times are estimates and are not guaranteed. Delays may occur due to factors outside of our control, including customs inspections, courier delays, or peak seasons. We are not responsible for delays caused by carriers or customs procedures.

Incorrect Address
It is the customer’s responsibility to ensure that the shipping address provided is correct. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your address, please contact us immediately at infoauracurex@gmail.com.

Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your tracking information indicates delivery but you have not received your order, please contact the shipping carrier directly to investigate.

Contact Information
For any questions regarding shipping, you can contact us at infoauracurex@gmail.com